Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Amanda Richard

February 26, 2023

5  out of  5 rating by Amanda Richard
"I could not have had a better experience with my State Farm agent Seth. I contacted State Farm for a quote on auto insurance after some horrible customer service with my former insurance company and a ridiculous price increase. The quote from State Farm was immediately better than what I had been paying and then once I started talking to Seth it became clear that not only could they reduce my overall insurance cost, but I was able to speak to an actual human being that was willing to answer all of my questions and help me figure out what was best for me. I am a loyal customer and I had been with my previous insurance company for 27 years. Of course cost is important, but I had had a good experience with the former insurer for many years so moving to a new company was not something I had considered before. The lower cost was helpful in deciding to make the switch but it really was dealing with Seth that sealed the deal. I ended up switching 3 of my 4 policies to State Farm and will switch the 4th as soon as I can."

kymmberly serrano

February 20, 2023

5  out of  5 rating by kymmberly serrano
"5 Stars! Chris was amazing! He helped me get my life insurance policy and explained everything down to the last detail. After discussing with him, I felt very confident with my decision. I highly recommend speaking to him if you are interested, he will make sure all of your needs are taken care of."

Octavio Garcia

February 4, 2023

5  out of  5 rating by Octavio Garcia
"I spoke with Seth from Ed’s agency regarding life insurance.He was very knowledgeable and took his time explaining coverages.I was able to get a policy in place that I felt great about.I highly recommend Ed’s agency for any of your insurance needs."

Niveda Natarajan

January 27, 2023

5  out of  5 rating by Niveda Natarajan
"Spoke with Seth regarding a car insurance policy and came out a very satisfied customer. Seth is very professional and knowledgeable. A great communicator and truly looking out for his clients and helps you save money! Highly recommend Ed and his team at this State Farm location!"

Jessica Juarez

January 24, 2023

5  out of  5 rating by Jessica Juarez
"Seth truly delivers when it comes to quality customer service! He worked with us helping compare auto rates, broke down our coverage options, and made us feel like we were in good hands. So glad to have found this amazing team!"

Alexandria Villagran

January 19, 2023

5  out of  5 rating by Alexandria Villagran
"Just got my approval for auto insurance. It was quick and easy. Both Seth and Chris helped me get set up and explained everything in detail. They were honest and up front about everything. Thank you both again."

Lavish Masculine

January 19, 2023

5  out of  5 rating by Lavish Masculine
"Seth had beyond exceptional customer service. He saved me over $100 monthly with the same coverage being provided. Excited to be part of the Farm Family"

Mary Davis

January 6, 2023

5  out of  5 rating by Mary Davis
"Eds really nice and reliably followed up on all our conversations"


January 5, 2023

5  out of  5 rating by Renae
"Received great service from Seth, very prompt and informative. We were moving from one company that we were with for many years, but due to circumstances had to change, he made the transition very easy."

Omer Fein

December 18, 2022

5  out of  5 rating by Omer Fein
"Christopher Serrano deserves a big thank you for the service he has given to us since we came to San Francisco. He explains everything and makes sure we get the most of our insurance. Chris, you are a champ!"


December 16, 2022

5  out of  5 rating by Miles
"Glad I moved my business over to Ed's team! It was always a pain for me to reach my previous agents directly, and I never felt like my questions were being fully answered. Seth manages my account now and I could not be happier. Not only was I able to save some money, but making the switch was very easy and I actually understand my policies now. I also feel better knowing that I'm helping to support our community by doing business with a local team."

Brandon Thompson

December 2, 2022

5  out of  5 rating by Brandon Thompson
"Made the whole process really simple and great customer service on top of that."

Paulette Knight

November 28, 2022

5  out of  5 rating by Paulette Knight
"Seth Defonseka is the epitome of a good insurance agent. He is kind, courteous, and efficient in every contact. Plus he saves you money!"

Amber Fowler (Berns)

November 7, 2022

5  out of  5 rating by Amber Fowler (Berns)
"I recently reached out to Ed Hidalgo’s State Farm agency and got a life insurance policy. I wanted to make sure that my daughter was protected if something happens to me. I spoke with Seth who helped guide me through the process. He answered all my questions and took the time to review my policy with me. I highly recommend getting your policies setup with this agency!"

Anthony Virey

October 13, 2022

5  out of  5 rating by Anthony Virey
"Although my review is based on an interaction with Mr. Hidalgo many years ago, this moment will forever be my most memorable insurance story. As a New Yorker visiting family in the Bay Area, I took a day trip to do some good ol' SF shopping – being a recent college grad at the time, I decided to buy into the hype and reward myself with my first iPhone purchase. Later that day after meandering around to see my favorite sneaker and streetwear boutiques (RIP Huf, Mishka, Purist, etc.), I popped into this State Farm location and asked a friendly-looking fellow for directions to the nearest Philz Coffee Shop. I thanked him and as I turned around, he asked if I had insurance on my newly purchased phone. Bewildered, I looked back and asked him, "Huh? You mean... I can have insurance... on a phone?" Mr. Hidalgo smiled and patiently took the time to present me with State Farm's mobile device coverage policies, fielding all my ignorant questions about how insurance works, what each policy would cover, and whether or not it mattered that I lived in New York. Less than 10 minutes later I took up Mr. Hidalgo on an offer – spending a couple bucks a month to insure one of my biggest young adult purchases seemed like a no-brainer. Fast forward to 11 months later. At my friend's Lakehouse birthday getaway, my phone tragically falls to the bottom of a lake like a sunken battleship (anyone who's ever broken or lost their phone knows the gut-wrenching feeling). After a group search effort came up unfruitful, I called Mr. Hidalgo's office in panic and inquired about my policy – he graciously connected me with a claims agent, and amazingly my payout came within a week. They say State Farm agents act like good neighbors, but from my experience they act more like awesome family members. Thank you Ed and all the wonderful people at his San Francisco State Farm location!"

Alvin Ma

October 5, 2022

5  out of  5 rating by Alvin Ma
"Great experience with Chris, who was very genuine, thorough, and patient throughout the process."

Frederick Kung

August 24, 2022

5  out of  5 rating by Frederick Kung
"Ed Hidalgo is the best State Farm Insurance agent if you want to save money by bundling auto and home insurance. Seth Defonseka will help you figure out the best option for your insurance needs and also explain you how to protect your high value assets. He pays attention to detail of his client's request and will respond your questions without any hesitancy. Great job and appreciate his assistance."

Yang Hu

August 4, 2022

5  out of  5 rating by Yang Hu
"competitive offer"

vinod kumar reddy reddy

July 26, 2022

5  out of  5 rating by vinod kumar reddy reddy
"Seth DeFonseka has a perfect knowledge and made me very comfortable by giving multiple options for my auto insurance.He is very patient and has Positive attitude."

Kourosh Naderi

July 16, 2022

5  out of  5 rating by Kourosh Naderi
"Seth was very professional and easy to deal with. So far so good..."

Giovanni P

June 30, 2022

5  out of  5 rating by Giovanni P
"They Helped me out get the best deal and price for my insurance made everything so easy definitely recommend State Farm insurance"

Mai Uyen Le

June 30, 2022

5  out of  5 rating by Mai Uyen Le
"Incredibly efficient and transparent in their work. Wonderful group of people who work hard to provide us with the best home insurance options. We’re thankful to be working with this team."

Chloe Knoell

June 29, 2022

5  out of  5 rating by Chloe Knoell
"I had a great experience work with this office. My agent, Chris, was very helpful and made the whole insurance process very smooth!"

Leslie Harris

June 24, 2022

5  out of  5 rating by Leslie Harris
"I was so pleased with the service I received at this location. I got insured today and now I can enjoy my weekend. Thanks Christopher!"

Delyan Kratunov

June 19, 2022

5  out of  5 rating by Delyan Kratunov
"Moved quickly on a home insurance quote when all the automated tools were denying insurance due to some sort of fire hazard nearby. 5/5 home insurance experience"